Vanilla Dot

• Orders are processed within 24–48 business hours.
• Delivery timelines vary between 5–7 working days based on location.
• Free shipping across India for Prepaid orders. 
• Cash on Delivery available with additional charges ₹149. These charges are paid in advance.
• Express Delivery done through DTDC courier services.
• The tracking ID would be shared to your registered email ID.
• If an order is undelivered or lost in route to your preferred destination, we’ll refund the whole order amount comprising of shipping charges.
• In case you cancel your order, the shipping charges will not be refunded.
• In case you return the delivered order, the original charges of shipping won’t be refunded. But, if you decide to self-ship the returns, you’ll be reimbursed owing to our Returns Policy (in case of defect or wrong item delivered).
• Estimated delivery timelines are provided for reference only and may vary due to location, logistics partners, or unforeseen circumstances.
• Delays caused by courier partners, weather conditions, or external factors are beyond our control.

Cash on Delivery Availability

• COD is available on eligible orders and serviceable pin codes across India.
• Availability of COD may vary depending on your location and courier partner accessibility.

COD Confirmation Process To ensure genuine orders and avoid delivery delays:

• Our team may contact you via call or WhatsApp for order confirmation before dispatch.
• Orders not confirmed within a reasonable timeframe may be automatically cancelled.

COD Charges

• Primora apply a small additional COD handling fee ₹149. These charges are paid in advance.

Order Acceptance

• Customers are requested to keep the exact payable amount ready at the time of delivery.
• Please inspect the package condition before accepting the order.

Failed Deliveries & Rejections Repeated order rejections or failed COD deliveries may result in:

• Restriction of COD service for future purchases
• Requirement of prepaid payment for upcoming orders

Important Notes

• COD orders are processed only after successful verification.
• Primora reserves the right to decline COD on certain high-value orders, limited edition drops, or suspicious activities.

• Exchange requests must be raised within 7 days of delivery.
• An opening video is mandatory for all exchange requests.
• Exchanges are accepted only in case of a defective product or size issue.
• Products must be unused, unwashed, and in original condition with tags and packaging undamaged.
• No exchanges are applicable on discount or sale items, unless the product is received in a defective state.
• in the case of size issues the exchange shipping charges will be carried by the customer (please refer the size chart for perfect fit).
• The customer is eligible for the return. However, the shipping charges while returning are born by them. After receiving the product in exact condition, we would be crediting the refund amount via shared channel.
• All the communication can be done through: email id - support@primoralifestyle.com or call/ whatsapp - +91 93105 74949

Primora reserves the right to approve or decline exchange requests based on the provided verification and product state.